IT Support Services2019-04-15T14:16:43+01:00

IT Support is a fundamental service of any business as without a working and efficient IT infrastructure the organisation will struggle to deliver services to their clients. Evolve Group provides IT support to companies within the North East of England from Newcastle and Gateshead down through Durham and Sunderland and onto Hartlepool and Middlesbrough. A traditional support service where we support the local infrastructure from servers to desktops and the networking infrastructure via our service desk.

Our engineers, wherever possible, will fix your incidents through remote support tools but when this is not possible we will attend site to resolve any problems. Our support packages are available 24/7 and include anti-virus and patch management of all devices. Assisting organisations with regulations like GDPR and PCI our engineers are fully trained to advice, ensuring compliance is always achieved.

Have you ever consider migrating your business to the Cloud?

If not here are just a few reasons why you should do it:

  • Increased security through multi-factor authentication;

  • Increased Data Protection through Disaster Recovery and Backup;

  • Spam protection receiving daily quarantine reports;

  • Old devices run as new after migration, simply because there is no data stored on them.

it-suppor-team

“I believe one of the biggest advantages of our new IT provider – Evolve Group, is the option of 24/7 support. As we are in the hospitality sector our systems need to be always available and our clients cannot wait until the next morning for issues to be rectified. We know that no matter the time – day or night, Evolve Group` team will deal with all problems in a prompt and efficient way.”

TIM BOYD, General Manager, Ramside Hall

“Moving to an ITaaS Platform was definitely the best decision we have made regarding our IT systems. Our systems are far quicker with excellent security ensuring data leakage doesn’t occur, whilst allowing remote access to systems for employees out in the field.”

PAUL COOK, Commercial Director, John Cullerton & Sons

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