We are currently looking for:
Cloud Consultant
We are looking for an experienced Cloud Consultant to join our team. The post holder will be responsible for investigating a wide range of technical issues and also working on numerous projects including onboarding new clients.
The candidate should have recent knowledge and be able to utilise the market-leading technology vendors i.e. HP, Veeam, VMware, Microsoft, Hyper-V, O365, Cisco and Meraki.
The post holder will be hands-on with design, administration, support and maintenance of IT systems, applications, services, and servers.
The post holder will be supporting their client base using remote tools however occasional travel to client sites might be necessary.
Job Duties and Responsibilities:
- Incident management
- Diagnose and resolve all technical issues
- Liaise directly with customers regarding technical issues
- Design and implementation of new projects/migrations
- Assist other members of the team
Essential Knowledge, Skills and Experience:
- A high level of technical skills is essential for this role, with a fundamental understanding of Networking, Microsoft products, and virtualization.
- At least 5 years’ experience within the IT industry
- Good general understanding of application, desktop, server, storage, networking, and virtualization technologies
- Able to work well as part of a team and individually
- Maintain awareness of new technologies
- Ability to look for ways to improve and promote quality
- Strong technical knowledge of core IT systems such as AD, DNS, DHCP, Networking
- Excellent analytical thinking
- Ability to follow complex technical instructions
- Ability to translate technical terms to a technical and non-technical audience
- Excellent Customer service skills are a MUST
Desirable Knowledge, Skills and Experience:
- Experience with virtual infrastructure (VMWare)
- Worked within a Level 2/3 IT Support team
- 5-10 years’ experience within the IT industry
- Experience with the market-leading technology vendors i.e. HP, Veeam, VMware, Microsoft, Hyper-V, 365, Cisco and Meraki
Qualifications Required:
Although no formal qualifications are essential for this role, the successful candidate should have relevant work-related experience, attained a good all-around standard of education and have a good knowledge of current IT technologies.
The following certification will be highly beneficial:
- MCSE, MCITP
- VmWare
- CCNA
- Comptia A+
- Comptia Network+
Job Type: Full-time
To apply for this job, please send your CV to contactus@evolvegroup.co.uk
Cloud Support Engineer Apprentice
As an established IT Service Cloud Provider, we are looking for a Cloud Support Engineer Apprentice who will work with the IT technical team and report to the operations manager.
The Role
As a Cloud Support Engineer, you will assist with all technical support calls logged from our clients overseen by Evolve Group’s technical team members.
A primary function of the role will be answering incoming technical support calls to the office, logging cases within our service desk ticketing system, following procedures and monitoring the progress of active tickets.
Knowledge
You will be an excellent verbal and written communicator with strong attention to detail along with being highly organised, proactive & professional.
Key Skills
- Reliability, Discretion & Confidentiality
- Ability to adapt and improvise
- Communication, negotiation and relationship building skills
- Organisational & problem-solving skills
- Initiative
- Have a passion for technology and a thirst for knowledge
- Make sure tasks are completed on time and done well.
- Positive attitude and warm demeanour – first impressions.
- Ability to maintain the confidentiality of sensitive information.
Core Duties
- Logging cases within the service desk
- Communicating with clients
- Basic troubleshooting of technical issues
- Following procedures
- Attention to detail
- Thinking outside the box
- Building an understanding of cloud services
- Dealing with suppliers
- Answering incoming technical calls
- General office duties
Job Type: Full-time
To apply for this job, please send your CV to contactus@evolvegroup.co.uk